We do our best to ensure all of our customers enjoy a happy shopping experience with The Tie Store however occasionally you may need to return an item.

To return an item(s) firstly print out the original receipt/invoice and return it with your goods to:

Customer Returns,
Soo Cool
78 Royd Street
Wilsden
Bradford
BD15 0LT

Unfortunately we do not cover returns postage cost so recommend that you return your items via registered post. Please clearly state on the invoice the reason for return.

Personalised and engraved items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

The returned goods need to be in their original packaging with tags attached, they also need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund.